Your privacy matters to alxtra. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used and stored, and what rights you have over your data as an alxtra player in Bangladesh.
alxtra ("alxtra", "we", "us", "our") is committed to protecting the privacy and personal data of all players who access and use the alxtra platform at https://alxtra.net. This Privacy Policy ("Policy") describes in clear and formal terms the types of personal data alxtra collects from registered players and website visitors, the purposes for which that data is processed, the parties with whom it may be shared, the security measures in place to protect it, and the rights available to you in relation to your personal data.
This Policy applies to all personal data collected through the alxtra website, mobile browser interface, customer support channels, and any other service operated under the alxtra brand. It should be read in conjunction with the alxtra Terms and Conditions, which govern your use of the platform more broadly.
By registering an alxtra account, making a deposit, or otherwise using the alxtra Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please do not register an account or use the alxtra Services.
alxtra collects only the personal data that is necessary to operate your account, process your transactions, comply with applicable legal obligations, and deliver a high-quality gaming experience. The categories of personal data we collect are set out below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, phone number, district/division in Bangladesh | Account communication, support, marketing (where opted in) |
| Financial Data | bKash number, Nagad number, Rocket number, Upay number, bank account details | Processing deposits and withdrawals, fraud prevention |
| Transaction Data | Deposit amounts, withdrawal amounts, bonus transactions, bet history | Account management, dispute resolution, AML monitoring |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Platform security, fraud detection, responsible gaming monitoring |
| Usage Data | Pages visited, games played, time spent, betting patterns | Platform improvement, responsible gaming alerts, personalisation |
| Communication Data | Live chat transcripts, support email correspondence | Quality assurance, dispute resolution, training |
| Verification Documents | Copies of NID, passport, utility bill, bank statement | Identity verification, withdrawal approval, KYC compliance |
alxtra does not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data unless specifically required to do so by applicable law or regulation, in which case you will be notified separately.
alxtra collects personal data through the following means:
alxtra processes your personal data on one or more of the following legal bases, depending on the specific purpose:
alxtra uses the personal data it collects for the following specific purposes:
alxtra will not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you, except where required by law or where you have given explicit consent.
alxtra does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Your data is shared only in the following circumstances and only to the extent necessary for the stated purpose:
All third parties with whom alxtra shares personal data are required, by contract, to process that data only for the specified purpose and to maintain appropriate technical and organisational security measures.
The alxtra platform uses cookies and similar tracking technologies to enable core functionality, improve platform performance, and — where you have consented — to deliver relevant content and analyse usage patterns. The categories of cookies used by alxtra are described below.
You may manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the alxtra platform. Strictly necessary cookies cannot be declined as they are required for the platform to operate.
alxtra retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Where retention beyond the standard period is required by a specific legal obligation, regulatory investigation, or ongoing dispute, alxtra will retain the relevant data for the duration of that requirement. At the end of the applicable retention period, personal data is securely deleted or anonymised.
alxtra takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, destruction, or alteration. These measures include:
Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. If you have reason to believe that your alxtra account has been compromised, please contact our support team immediately via live chat so that we can take prompt action to secure your account.
As an alxtra player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the alxtra Data Support team at . alxtra will respond to all valid requests within a reasonable timeframe.
Please note that certain rights may be subject to limitations where alxtra is required by law to retain or continue processing your data — for example, to comply with anti-money laundering record-keeping obligations.
The alxtra platform is strictly intended for adults aged 18 and above. alxtra does not knowingly collect personal data from individuals under the age of 18. Registration by minors is prohibited and constitutes a breach of the alxtra Terms and Conditions.
If alxtra discovers or is notified that personal data has been collected from a person under 18, the relevant account will be closed immediately, all associated data will be deleted from our records to the extent permitted by law, and any funds held will be returned to the depositing payment method after deduction of any amounts derived from wagering activity, which will be forfeited.
Parents and guardians who believe that a minor may have registered an account on the alxtra platform are encouraged to contact our support team immediately at or via the 24/7 live chat.
The alxtra platform may contain references to or integrations with third-party services such as licensed game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment processors (bKash, Nagad, Rocket, Upay). When you interact with these third-party services — for example, when launching a live casino table hosted by Evolution Gaming or initiating a bKash deposit — your interaction may be subject to that third party's own privacy policy and data handling practices.
alxtra is not responsible for the privacy practices of third-party services and encourages you to review the privacy policies of any third-party provider whose services you use in connection with the alxtra platform. alxtra's Privacy Policy applies solely to data collected and processed directly by alxtra.
alxtra reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or the Services offered on the platform. When material changes are made, the "Last Updated" date at the top of this page will be revised accordingly.
For significant changes that affect how your personal data is used, alxtra will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the alxtra platform after any such notification constitutes acceptance of the updated Privacy Policy.
We encourage you to revisit this page regularly to stay informed about how alxtra protects your personal data. If you have any concerns about a change to this Policy, please contact our support team before continuing to use the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way alxtra handles your personal data, please get in touch using the contact details below. Our support team is available 24 hours a day, 7 days a week, and is committed to responding to all data-related enquiries promptly.
This Privacy Policy was last reviewed and updated on 1 January 2026. The English-language version of this Policy is the definitive version and governs in all cases.
Six principles that define how alxtra handles your personal data every day. The full legal detail is in the sections above — these cards summarise what matters most.
Every connection between your device and the alxtra platform is protected by SSL/TLS encryption. Your login credentials, payment details, and personal information travel securely at all times.
alxtra does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared only with payment processors, KYC partners, and game studios — strictly to deliver the Services.
alxtra enforces strict age verification to ensure the platform is used only by adults aged 18 and above. Identity documents are processed securely and retained only as long as required by law.
You have the right to access, correct, delete, or export your personal data held by alxtra. Submit a request at any time by contacting our support team and we will respond without undue delay.
alxtra only sends promotional communications to players who have explicitly opted in. You may withdraw your marketing consent at any time through your account settings or by contacting support.
alxtra analyses gameplay and session data specifically to protect players from problem gambling. This monitoring is part of our commitment to player welfare and is never used for commercial profiling.
Now that you know how alxtra protects your data, explore our full range of games and betting markets. Visit the alxtra Casino for live tables and slots, check the FAQ for quick answers, or head to Responsible Gaming to set your play limits.