alxtra Privacy Policy

1. Introduction

alxtra ("alxtra", "we", "us", "our") is committed to protecting the privacy and personal data of all players who access and use the alxtra platform at https://alxtra.net. This Privacy Policy ("Policy") describes in clear and formal terms the types of personal data alxtra collects from registered players and website visitors, the purposes for which that data is processed, the parties with whom it may be shared, the security measures in place to protect it, and the rights available to you in relation to your personal data.

This Policy applies to all personal data collected through the alxtra website, mobile browser interface, customer support channels, and any other service operated under the alxtra brand. It should be read in conjunction with the alxtra Terms and Conditions, which govern your use of the platform more broadly.

By registering an alxtra account, making a deposit, or otherwise using the alxtra Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please do not register an account or use the alxtra Services.

2. Personal Data We Collect

alxtra collects only the personal data that is necessary to operate your account, process your transactions, comply with applicable legal obligations, and deliver a high-quality gaming experience. The categories of personal data we collect are set out below.

alxtra does not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data unless specifically required to do so by applicable law or regulation, in which case you will be notified separately.

3. How We Collect Your Data

alxtra collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing identity verification, contacting support, or responding to a survey or promotion.
• Automated collection: Technical and usage data collected automatically when you access the alxtra platform, including via cookies, server logs, and session tracking technologies.
• Payment processors: Transaction data received from payment service providers including bKash, Nagad, Rocket, Upay, and partner banks when you initiate a deposit or withdrawal.
• Identity verification providers: Where alxtra uses third-party KYC or age verification services, data may be received or cross-referenced from those providers.
• Fraud detection partners: Risk and fraud scoring data received from third-party security and anti-fraud partners used to protect the platform and its players.

4. Legal Basis for Processing

alxtra processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contractual necessity: Processing required to fulfil our obligations to you under the alxtra Terms and Conditions — including operating your account, processing transactions, and delivering the Services.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) laws, age verification requirements, and tax reporting obligations.
• Legitimate interests: Processing undertaken in pursuit of alxtra's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where such interests are not overridden by your privacy rights.
• Consent: Processing for which you have given explicit, informed consent, including the receipt of marketing communications. You may withdraw consent at any time by contacting support or updating your account preferences.

5. How We Use Your Personal Data

alxtra uses the personal data it collects for the following specific purposes:

• Registering and managing your alxtra player account, including processing login credentials and maintaining account records.
• Verifying your identity and age in accordance with our 18+ policy, and completing Know Your Customer (KYC) procedures prior to withdrawal processing or where otherwise required.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banking institutions, and reconciling those transactions against your account balance.
• Detecting and preventing fraud, money laundering, duplicate accounts, bonus abuse, and other forms of conduct that violate alxtra's Terms and Conditions.
• Monitoring gameplay and wagering patterns for the purpose of responsible gaming — including identifying players who may be exhibiting signs of problem gambling and intervening appropriately.
• Responding to your customer support enquiries, complaints, and dispute submissions via live chat or email.
• Sending you transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and updates to these policies.
• Sending you promotional and marketing communications about alxtra bonuses, tournaments, and offers — only where you have opted in to receive such communications. You may opt out at any time.
• Improving and optimising the alxtra platform by analysing aggregated usage data, identifying technical issues, and testing new features.
• Complying with applicable legal obligations, including responding to lawful requests from regulatory and law enforcement authorities.

alxtra will not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you, except where required by law or where you have given explicit consent.

6. Data Sharing & Disclosure

alxtra does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Your data is shared only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and satisfy our legal obligations.
• Game studios and platform providers: Where technically necessary, limited technical data (such as player ID and session token) may be shared with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to facilitate gameplay.
• Fraud and security partners: Risk assessment and anti-fraud service providers who assist alxtra in detecting and preventing fraudulent activity on the platform.
• Legal and regulatory authorities: Where alxtra is required by law or by a valid legal process to disclose personal data to government bodies, law enforcement agencies, or regulatory authorities.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of alxtra's business assets, personal data held by alxtra may be transferred to a successor entity, subject to equivalent privacy protections.

All third parties with whom alxtra shares personal data are required, by contract, to process that data only for the specified purpose and to maintain appropriate technical and organisational security measures.

7. Cookies & Tracking Technologies

The alxtra platform uses cookies and similar tracking technologies to enable core functionality, improve platform performance, and — where you have consented — to deliver relevant content and analyse usage patterns. The categories of cookies used by alxtra are described below.

• Strictly necessary cookies: These cookies are essential for the platform to function. They include session authentication tokens, security cookies, and load-balancing identifiers. They cannot be disabled without impairing platform functionality.
• Performance and analytics cookies: These cookies collect aggregated, anonymised information about how players interact with the alxtra platform, such as which pages are visited most frequently and how long sessions last. This information is used to improve the platform.
• Functional cookies: These cookies remember your preferences — such as display settings and preferred language — so that you do not need to reconfigure them on each visit.
• Responsible gaming cookies: alxtra uses session-duration tracking to power the responsible gaming reminder features available in your account settings. This data is processed solely for player protection purposes.

You may manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the alxtra platform. Strictly necessary cookies cannot be declined as they are required for the platform to operate.

8. Data Retention

alxtra retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in order to satisfy anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in line with financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the KYC process, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for three (3) years from the date of consent or the date of last interaction, whichever is later, as evidence of lawful marketing activity.
• Technical and usage logs: Retained for up to twelve (12) months, after which they are aggregated or deleted.

Where retention beyond the standard period is required by a specific legal obligation, regulatory investigation, or ongoing dispute, alxtra will retain the relevant data for the duration of that requirement. At the end of the applicable retention period, personal data is securely deleted or anonymised.

9. Data Security

alxtra takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, destruction, or alteration. These measures include:

• SSL/TLS encryption: All data transmitted between your browser or device and the alxtra platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted data storage: Sensitive personal data, including financial information and verification documents, is stored in encrypted form on secured servers.
• Access controls: Access to personal data within alxtra's systems is restricted on a strict need-to-know basis. Staff with access to personal data receive regular training on data handling obligations.
• Fraud monitoring: alxtra's systems carry out continuous automated monitoring for unusual activity patterns that may indicate unauthorised account access, fraudulent transactions, or data breaches.
• Secure payment processing: Financial transactions are processed through established, PCI-compliant payment partners. alxtra does not store full mobile wallet credentials or full bank account numbers on its own servers.
• Penetration testing: alxtra's platform undergoes periodic independent security assessments to identify and remediate vulnerabilities.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. If you have reason to believe that your alxtra account has been compromised, please contact our support team immediately via live chat so that we can take prompt action to secure your account.

10. Your Data Rights

As an alxtra player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the alxtra Data Support team at [email protected]. alxtra will respond to all valid requests within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data that alxtra holds about you, together with information about how it is processed.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by alxtra is corrected without undue delay.
• Right to erasure: You may request that alxtra delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to alxtra's legal obligations to retain certain records.
• Right to restrict processing: You have the right to request that alxtra restricts the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to data portability: Where technically feasible and where processing is based on your consent or a contract, you may request that your personal data be provided to you in a structured, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on alxtra's legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

Please note that certain rights may be subject to limitations where alxtra is required by law to retain or continue processing your data — for example, to comply with anti-money laundering record-keeping obligations.

11. Children's Privacy

The alxtra platform is strictly intended for adults aged 18 and above. alxtra does not knowingly collect personal data from individuals under the age of 18. Registration by minors is prohibited and constitutes a breach of the alxtra Terms and Conditions.

If alxtra discovers or is notified that personal data has been collected from a person under 18, the relevant account will be closed immediately, all associated data will be deleted from our records to the extent permitted by law, and any funds held will be returned to the depositing payment method after deduction of any amounts derived from wagering activity, which will be forfeited.

Parents and guardians who believe that a minor may have registered an account on the alxtra platform are encouraged to contact our support team immediately at [email protected] or via the 24/7 live chat.

12. Third-Party Links & Integrations

The alxtra platform may contain references to or integrations with third-party services such as licensed game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment processors (bKash, Nagad, Rocket, Upay). When you interact with these third-party services — for example, when launching a live casino table hosted by Evolution Gaming or initiating a bKash deposit — your interaction may be subject to that third party's own privacy policy and data handling practices.

alxtra is not responsible for the privacy practices of third-party services and encourages you to review the privacy policies of any third-party provider whose services you use in connection with the alxtra platform. alxtra's Privacy Policy applies solely to data collected and processed directly by alxtra.

13. Updates to This Privacy Policy

alxtra reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or the Services offered on the platform. When material changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes that affect how your personal data is used, alxtra will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the alxtra platform after any such notification constitutes acceptance of the updated Privacy Policy.

We encourage you to revisit this page regularly to stay informed about how alxtra protects your personal data. If you have any concerns about a change to this Policy, please contact our support team before continuing to use the platform.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way alxtra handles your personal data, please get in touch using the contact details below. Our support team is available 24 hours a day, 7 days a week, and is committed to responding to all data-related enquiries promptly.

• Email: [email protected]
• Live Chat: Available 24/7 via the alxtra platform — typically less than 3 minutes first response
• Coverage: alxtra serves players across Bangladesh, including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar

This Privacy Policy was last reviewed and updated on 1 January 2026. The English-language version of this Policy is the definitive version and governs in all cases.